Why Videxio? The picture was clear.
After deciding that videoconferencing was the way forward, SKANs leadership evaluated several options for which platform or service would be the best fit for their needs. They also considered the possibility of expanding their webconferencing platform if the service could be expanded to meet their demand. Ultimately however, after exploring this option alongside other possibilities, videoconferencing delivered as videoconferencing-as-a-service (VCaaS), was the solution that best fit their given criteria.
With the Videxio service they found a cloud video service that could not only deliver on quality of service with high performance video, but also offered the most flexible approach to purchasing and invoicing, meaning they could easily implement and build a centralized video communication strategy without needing to invest heavily in new hardware or infrastructure to get started.
A business tool that could grow with them.
Videxio user licenses for virtual meeting rooms can be registered in one of two ways, either as a personal license for individual meeting rooms, or as a team license to provide a room with shared user permissions for a group of users. This choice, and the ability to mix and match the different license types, suited SKANs organizational needs. They felt confident of being able to implement the correct level of service for the various members of their management alongside with the various global teams. And since Videxio is a cloud service, the company knew it would be simple to scale their service as their usage increased. They just purchasing extra licenses available for instant activation whenever they needed.
In addition to user licenses, SKAN also use a number of device licenses for their dedicated videoconferencing units to compliment their virtual meeting rooms. These systems are installed in various conference rooms around their global offices and help the different locations to either dial each other directly or to join one of the company’s virtual meeting rooms for large scale collaboration in a true videoconference setting.
Video in Action Every Day
During day to day operations the user-friendly Videxio service has made it easy for the company to establish new workflows with video meetings. Senior Financial Officer, Burim Maraj says they didn’t have to make too much effort to drive user adoption within the company:
“Getting our people on the service and using it regularly was not difficult at all. We created a short training presentation lasting about 20 minutes, showing people how to log in, join a room, how to invite someone to a meeting and so on. Then we simply set a date aside and invited people to come to their preferred time slot to receive the training. Once people had the basics it was easy for people to start using it every day.
Burim confirms the company rely on videoconferencing daily for a range of tasks, including for communicating with external stakeholders such as vendors when the need arises. But their most consistent use is for internal communication between their international operations.
The one challenge that the SKAN team has come across has been inviting external users who aren't always accustomed to video meetings and cannot always install a browser plugin if they're using a company device to call in through a browser. With videoconferencing through a browser (or "WebRTC"), it varies between each browser as to whether a plugin is required, and the installation itself only takes a few seconds and only needs to be done the first time. But since some larger enterprise organizations restrict these types installation tasks to IT administrators rather than individual users they have found it helps to plan with external guests ahead of time if they plan to share a presentation so they can arrange a download of the plugin if necessary.