With a pan-European network EIT Digital requires reliable and effective multi-level communication, and has long been interested in the potential of videoconferencing. After an initially introducing videoconferencing seven years ago, the organization started with the Videxio service back in 2012.
Having used a free service for the first year their usage soon outgrew the level of service it could support, both in terms of call quality and total time spent in-call. As a result they began searching for a professional service, one that could provide high-performance video calls at a high enough volume to match their growing usage as an organization. “It started as we needed to videoconference with universities in different locations,” says the COO, Japp van der Heijden.
They had found previous solutions often created difficult user experiences for their users. As a result, they specifically wanted a user-friendly, intuitive platform where users could set up calls themselves, without the need for support from an IT technician. Their video use was increasingly high volume in all departments, so it was vital that scheduling meeting was fast and simple for anyone inside the organization.
Value for money and security
"As we’re spending public money, we needed to make sure it was value for money"
Whilst the organization compared three proposals, Videxio was the first choice, partly because the nearest competitor stored its data in the US. EIT also selected Videxio because of its ease of use and unlimited minutes. Since then, van der Heijden says its benefit has been proven time and again over the years.
“Every couple of years we get offers from other video providers,” he explains. “We take a look at what they offer, but have never found a service provider with better quality than Videxio.” When choosing a videoconferencing solution, there was one important criterion for EIT - "it’s important to us that’s Videxio is in Europe and stores their data in Europe, and that it’s easy to use and compatible with many devices,” says van der Heijden.