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Case Study / Interest Organizations

EIT Digital

About EIT Digital

Part of the European Institute of Innovation and Technology, EIT Digital is a consultancy dedicated to driving digital innovation and economic growth, cooperating with 130 European corporations, SMEs, start-ups, universities and research institutes. EIT brings together students, researchers, engineers, business developers and entrepreneurs to share knowledge and foster business skills.

Why Videoconferencing?

With a pan-European network EIT Digital requires reliable and effective multi-level communication, and has long been interested in the potential of videoconferencing. After an initially introducing videoconferencing seven years ago, the organization started with the Videxio service back in 2012. 

Having used a free service for the first year their usage soon outgrew the level of service it could support, both in terms of call quality and total time spent in-call. As a result they began searching for a professional service, one that could provide high-performance video calls at a high enough volume to match their growing usage as an organization. “It started as we needed to videoconference with universities in different locations,” says the COO, Japp van der Heijden.

They had found previous solutions often created difficult user experiences for their users. As a result, they specifically wanted a user-friendly, intuitive platform where users could set up calls themselves, without the need for support from an IT technician. Their video use was increasingly high volume in all departments, so it was vital that scheduling meeting was fast and simple for anyone inside the organization.

                               

Why Videxio?

Value for money and security

"As we’re spending public money, we needed to make sure it was value for money"  

Whilst the organization compared three proposals, Videxio was the first choice, partly because the nearest competitor stored its data in the US. EIT also selected Videxio because of its ease of use and unlimited minutes. Since then, van der Heijden says its benefit has been proven time and again over the years.

“Every couple of years we get offers from other video providers,” he explains. “We take a look at what they offer, but have never found a service provider with better quality than Videxio.” When choosing a videoconferencing solution, there was one important criterion for EIT - "it’s important to us that’s Videxio is in Europe and stores their data in Europe, and that it’s easy to use and compatible with many devices,” says van der Heijden.

It’s important to us that’s Videxio is in Europe and stores their data in Europe, and that it’s easy to use and compatible with many devices.

EIT Digital

on why they chose Videxio

Ease of use

A deciding factor was also the reliance of other solutions on proprietary software in order to be able to join calls and meetings. Whilst Videxio does offer a dedicated app, My Meeting Video, for users to join the service from desktop and mobile devices, the service doesn't require guest users to have the software to be able to join meetings. This was an important consideration for EIT, who use videoconferencing to speak regularly to external stakeholders, mainly universities and other higher education institutions across Europe. Therefore they needed a platform that would be simple for invited guests to join a meeting or call, and would be compatible across the wide range of technologies and platforms. “They all have their own infrastructure,” says van der Heijden.

Video in Daily Workflows

EIT Digital uses Videxio for both regular scheduled videoconference meetings, as well as ad-hoc calling between individual team members based in different offices. They hold weekly meetings and scheduled updates between partner organizations, as well as day-to-day calls whenever the need arises.

(i) Weekly Meetings

As EIT Digital's reliance on videoconferencing has grown it has significantly reduced its travel expenditure. “We try to take initial meetings face to face and so some travel is inevitable,” says van der Heijden. “But after that, we say, ‘Let’s do it on video’. It’s advantageous because the cost of videoconferencing for us is much lower than traveling.” 

(ii) Recruitment

EIT have also been able to use video to expand their recruitment process. As a pan-European organization, they attract candidates from across Europe. By holding interviews via video, it’s been a great way to access a wider talent pool.

(iii) In Numbers

Now, as a measure of how important videoconferencing has become, van der Heijden uses it for an average of six hours a day. The organization’s demand has increased from 30 to 45 rooms, and employees typically use it for 10 percent of their working time. By the end of 2016, the organization was videoconferencing collectively for roughly 17,000 minutes a day.

We try to take initial meetings face to face and so some travel is inevitable. But after that, we say, ‘Let’s do it on video’. It’s advantageous because the cost of videoconferencing for us is much lower than traveling.

EIT Digital

on reducing travel costs

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