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For immediate troubleshooting, here are some self-service tools and guides.

Is your network Videxio ready?

Before you start using our service, click on the link below to evaluate whether your network supports the Videxio services and verify that no firewall will be blocking the service. The test will also identify any issues and explain how to resolve them. It will enable you to save the information and forward it to your IT administrator

Contact support

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We're also on Twitter: @videxio

Having issues running the Cisco Jabber Video client?

Call quality
Note that audio and video quality depends on a number of factors. Most common issues can be resolved by making sure you use a good quality camera, and have enough available network bandwidth (we recommend at least 0.7 Mbps up and down).

For more information - look under documentation below:

Client download locations
Click to download latest version for Windows or Mac.

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Current service status

Normal operation.