Five Things to Consider When Investing in Videoconferencing as a Service (VCaaS)

17th September 2015

Videoconferencing is a vital part of modern business operations. Here are 5 things to consider when choosing a cloud provider.

Shifting over the past few years, videoconferencing is no longer a nice-to-have option but a necessity. This is all due to the benefits it offers to businesses. The cloud boosts its popularity further, making it affordable and easy to implement for companies of all sizes and budgets. However, before making the switch to cloud-based videoconferencing, there are a few factors you need to consider.

1. Quality and Performance from Any Device

A good cloud videoconferencing service should run seamlessly on any device, be that company videoconferencing systems or the personal devices of the employees. This makes it easier for everyone to stay connected and collaborate from virtually anywhere. Additionally, all of this should be possible without any lag in video quality.


2. Flexibility and Scalability

Whether it’s a pay-as-you-grow or enterprise plan that best fits your needs, you should choose a provider that provides you with a flexible subscription option. Pay-as-you-grow models are great for small and mid-size businesses that frequently scale their operations up or down.


3. Security

Cloud-based video conferencing can be equally (if not more) secure than on-premise systems. VCaaS service providers often have a dedicated set of skills and expertise, as well as resources to provide conferencing services in strict compliance with security standards. VCaaS comes as a logical choice for small and mid-sized businesses that do not have the budget or in-house expertise to maintain such high levels of security.

4. Enhanced Reach

With businesses going global, connecting with people across time zones is more important than ever. In addition, with more employees working from outside the office walls, great quality business calls require great coverage. Video calls are especially sensitive to network conditions. As a result, it’s important to choose a provider which can ensure guaranteed video quality through a dedicated video network that spans the globe.

5. Trials – the Questions to Ask

Lastly, it’s important to choose a service provider that offers a trial period so you can decide whether you would like to go ahead with the service. This testing period is useful to see if the service provider is able to meet all your needs. For instance, how well does it support all devices and networks? Does it connect seamlessly via different networks from other locations? How is the video and audio quality? How intuitive is the user experience? These are some of the factors you should test out when investing in a cloud videoconferencing service.